Privacy Policy

1. Who We Are

Suryaion ("we", "us", "our") is a solar intelligence platform that helps individuals and businesses understand their solar potential and carbon credit opportunities. Our registered office is in India. You can contact us at office@suryaion.com or +91 98715 42063.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information such as name, email address, and phone number when you fill out our contact form or create an account
• Electricity bill data you upload for solar assessment purposes, including consumption figures, tariff information, and billing address
• Location information such as state, city, and postcode to generate accurate solar assessments
• Property details such as roof area and property type that you provide during assessment
• Payment information processed securely through our payment partners (we do not store card details)
• Communications you send to us via email or our contact form

We also collect certain information automatically when you use our platform, including browser type, operating system, pages visited, and approximate geographic location based on IP address.

3. How We Use Your Information

We use the information we collect to:

• Generate your personalised solar intelligence report and carbon credit assessment
• Process your assessment fee payment
• Connect you with vetted solar installers in our network, with your consent
• Respond to your enquiries and provide customer support
• Send you your assessment report and related follow-up information
• Improve our platform, calculation methodology, and user experience
• Comply with legal obligations and enforce our terms

We do not sell your personal data to third parties. We do not use your information for advertising profiling.

4. Electricity Bill Data

Your electricity bill documents are used solely to generate your solar assessment. We extract consumption data, tariff information, and billing location from your bills to perform calculations. Bill images are processed securely and are not shared with third parties other than our technology infrastructure providers who are bound by confidentiality obligations. You may request deletion of your uploaded bill data at any time by emailing office@suryaion.com.

5. Sharing Your Information

We share your information only in the following circumstances:

• With solar installers in our network, only when you explicitly request a quote or installer connection through our platform
• With service providers who help us operate our platform (payment processors, cloud hosting, analytics) under strict data processing agreements
• When required by law, regulation, or court order
• In connection with a merger, acquisition, or sale of business assets, in which case we will notify you

6. Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security reviews. While we take all reasonable precautions, no internet transmission is 100% secure and we cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Assessment reports are retained for 3 years to allow you to access them. You may request earlier deletion of your account and data by contacting us at office@suryaion.com.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with your data protection authority

To exercise any of these rights, please email office@suryaion.com with the subject line "Data Rights Request".

9. Cookies

Our website uses essential cookies necessary for the site to function, and optional analytics cookies to understand how users interact with our platform. You can control cookie preferences through your browser settings. We do not use advertising or tracking cookies.

10. Children's Privacy

Our platform is not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately at office@suryaion.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website or sending you an email. Your continued use of our platform after the effective date of changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: office@suryaion.com
• Phone: +91 98715 42063
• Website: suryaion.com/contact